Privacy Policy

Privacy Policy for DocuWise.com

Last updated: 01/09/2024

Welcome to DocuWise.com! At DocuWise ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, www.docuwise.com (the "Site"), and our document scanning and summarisation services (the "Services").

By using our Site and Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information from and about users of our Site and Services, including:

a. Personal Information

When you create an account, upload documents, or contact us, we may collect personal information such as:

  • Name
  • Email address
  • Contact details
  • Payment information (if applicable)
  • Any other information you choose to provide
b. Uploaded Documents

When you use our document scanning and summarisation services, we process the documents you upload. The content of these documents may include personal or sensitive information. We handle all uploaded documents in a secure environment to ensure their confidentiality.

c. Usage Information

We collect information about your use of our Site and Services, including:

  • IP address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform
  • Information about your visit, including pages viewed and actions taken
d. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities on our Site. Please refer to our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and improve our Services: We use your information to process your requests, manage your account, and provide you with our document scanning and summarisation services.
  • To communicate with you: We may use your contact information to send you updates, notifications, and information about our Services.
  • To personalise your experience: We use information about your preferences and interactions to personalise your experience on our Site.
  • To process payments: We use your payment information to process transactions for any paid Services.
  • To analyse and improve our Site: We use usage information to monitor and analyse trends, usage, and activities to improve the functionality and user experience of our Site.
  • To comply with legal obligations: We may process your information to comply with applicable laws, regulations, and legal requests.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
  • Legal authorities: We may disclose your information if required by law, court order, or governmental regulation, or if such disclosure is necessary to protect the rights, property, or safety of DocuWise, our users, or others.
  • Business transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred as part of the business transaction.

4. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Uploaded documents are processed in real-time and may be deleted from our servers after the summarisation process is complete, unless you choose to store them in your account for future use.

5. Data Security

We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include encryption, access controls, and secure server environments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK data protection law, you have certain rights regarding your personal information, including:

  • The right to access: You have the right to request a copy of the personal information we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccuracies in your personal information.
  • The right to erasure: You have the right to request that we delete your personal information in certain circumstances.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • The right to data portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.
  • The right to object: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at support@docuwise.com.

7. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to these websites, and we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. When we update the policy, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DocuWise
Email: info@docuwise.com
Address: 9 Nutfield Road, Redhill, Surrey RH1 4AU